TRAINING AGREEMENT No. 001

Category B

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SIA "Presto Autoskola", hereinafter the "DRIVING SCHOOL", and , personal identity number 000000-00000, residing at , hereinafter the "TRAINEE", enter into the following agreement, hereinafter the Agreement:

1. SUBJECT MATTER OF THE AGREEMENT

1.1. The DRIVING SCHOOL shall provide training to the TRAINEE in accordance with Cabinet Regulation No. 358 "Regulations on the Training of Vehicle Drivers and Vehicle Driver Training Programmes", hereinafter the Regulations.

1.2. Upon conclusion of the Agreement, a TRAINEE profile with a Presto e-account (hereinafter the e-account) is created automatically. Profile access: the username is the TRAINEE's email address specified in the Agreement, and the password is the Agreement number. The TRAINEE shall change the password immediately after logging into the system.

2. PAYMENT TERMS

Service	Fee EUR	Additional conditions
2.1. Registration	20.00	Payable on the date the Agreement is concluded.
2.2. Theory course	70.00 185.00*	Payable within 10 days of conclusion of the Agreement, but no later than 3 days before the theory course begins. *Full theory course fee. This fee is subsidised. If the TRAINEE takes only the theory course and/or does not complete the driving training (pass the DRIVING SCHOOL's driving test), or if driving training during the term of the Agreement has been provided by instructors other than those of the DRIVING SCHOOL, the TRAINEE shall pay the full theory course fee specified.
2.3. First aid course (if required)	55.00 / 60.00	Registration and payment within 14 days of the date the Agreement is concluded (group / distance learning).
2.4. Medical examination (if required)	28.50 / 38.00	Payable on the website within 14 days of conclusion of the Agreement (Ventspils / Rīga).
2.5. Initial payment for driving lessons	150.00	Payable to the DRIVING SCHOOL within 14 days of conclusion of the Agreement. The amount is credited to the e-account balance for booking driving lessons.
2.6. DRIVING SCHOOL theory test	0.00	Must be passed within 10 days of completion of the theory course; otherwise, the test fee is EUR 15.00. If more than 1 error is made, a booked test is not attended or is cancelled less than 24 hours in advance, or the conditions in Clause 4.39 of the Agreement are not met, the fee for a further attempt is EUR 15.00.
2.7. 1 driving lesson / 2 academic hours	30.00 - 79.00	The price depends on the qualifications of the selected instructor and the training vehicle.
2.8. Driving lesson at a training ground / hour (manoeuvres)	1.00 - 15.00	Payable in addition to the driving lesson fee. The price depends on the selected training ground and the duration of use.
2.9. DRIVING SCHOOL driving test (manual / automatic transmission – 60 min)	30.00 - 45.00 Rīga: 45.00	Payable in the same way as any driving lesson.
2.10. Making up 1 missed theory class (5 academic hours)	10.00 / 110.00	EUR 10.00 in another training group or EUR 110.00 individually.
2.11. Refund from the e-account	18.00	An administrative fee covering all necessary processing. A refund application may be submitted through the trainee profile on presto.lv or to the administration.

3. PAYMENT METHODS

3.1. The TRAINEE may pay:

3.1.1. by bank payment card;

3.1.2. by bank transfer on the basis of this Agreement, indicating the Agreement number and payment purpose;

3.1.3. in cash at the DRIVING SCHOOL's office;

3.1.4. by gift card through the personalised profile on presto.lv, where the gift card value may be used to pay for the theory course or top up the e-account;

3.1.5. through the ESTO.lv financing platform. Financing is governed by a separate agreement between the TRAINEE and the DRIVING SCHOOL's partner acting as lender. The DRIVING SCHOOL is not liable for financial risks.

4. THEORY TRAINING

Type of training

4.1. Classes will take place – Distance learning

4.2. Language of instruction – Latviešu.

4.3. By signing the Agreement, the TRAINEE undertakes to monitor their training progress on e-csdd.lv, including registered theory classes and practical lessons, the status of their medical certificate (if required) and the DRIVING SCHOOL's tests.

4.4. The full theory course fee is EUR 185.00. A subsidy of EUR 115.00 applies to the theory fee (Clause 2.2). If the TRAINEE takes only the theory course and/or does not complete the driving training (pass the DRIVING SCHOOL's driving test) during the term of the Agreement, the TRAINEE shall pay the full theory course fee in accordance with industry practice.

In-person theory classes

4.5. In accordance with the Regulations, the start date of an in-person group may be postponed if the minimum number of participants required to start training has not been reached. The DRIVING SCHOOL shall inform the TRAINEE of the new group start date.

4.6. If the in-person group does not start within 45 days of signing the Agreement, the TRAINEE has the right to request a refund of the money paid, with or without terminating the Agreement.

4.7. A theory class is considered attended if the TRAINEE has attended all the prescribed teaching hours on the training day.

Missed in-person theory classes

4.8. The TRAINEE shall book a make-up class for a missed theory class electronically on the DRIVING SCHOOL's website presto.lv, selecting the preferred branch, day and time. The class is registered with CSDD within 2 working days, after which the TRAINEE receives a confirmation email. The TRAINEE may attend the booked theory class only after receiving that email.

4.9. If the DRIVING SCHOOL establishes that the TRAINEE has been absent for more than 10 minutes, the entry "Left" is made in the DRIVING SCHOOL's and CSDD's attendance registers. The theory class is considered not attended, and the TRAINEE shall rebook the relevant theory class and pay for it in accordance with Clause 2.10 of the Agreement.

Distance learning theory classes

4.10. The TRAINEE is registered in a video training group within 2 working days of enrolment, after which training instructions are sent by email.

4.11. The first 8 theory classes take place in video training mode at a time and pace chosen by the TRAINEE.

Training takes place on presto.lv for instruction in Latvian and English, and on macam.lv for instruction in Russian.

4.12. The TRAINEE shall ensure a fast and stable internet connection. The DRIVING SCHOOL offers three video quality settings. If the internet connection is weaker, the TRAINEE shall switch to a lower video resolution.

4.13. The theory course lasts from 4 weeks to 1 year and consists of 11 classes (modules). Each class lasts 5 academic hours. Attendance is limited to 1 class per day and 3 classes per week. The theory course is considered completed once all theory classes have been attended, the assessment after each module has been passed and the DRIVING SCHOOL's theory test has been passed.

4.14. During video training, the TRAINEE shall answer attendance-check questions within 20 seconds. If the TRAINEE does not complete the attendance check in time, the video must be watched again.

4.15. At the end of each video class, a knowledge test comprising 10 questions must be taken; 1 error is permitted. The test may be taken 3 times. If the test is not passed, the relevant class is not credited and must be completed again. In the video training environment, attendance is credited on the day the class assessment is passed.

4.16. The TRAINEE shall attend 3 theory classes in person. The TRAINEE has the right to book and attend these classes at any time during the theory course, regardless of their progress in completing the video training content, including starting their training with in-person attendance.

4.17. The TRAINEE shall book in-person theory classes electronically on the DRIVING SCHOOL's website presto.lv, selecting the preferred branch, day and time.

4.18. The class is registered with CSDD within 3 working days, after which the TRAINEE receives a confirmation email permitting attendance at the booked theory class. If a theory class is booked more than 1 month before its scheduled date, registration and confirmation may take longer than 3 working days, and the confirmation email is sent after the class has been registered in the CSDD system.

Missed distance learning theory classes

4.19. A theory class is considered attended if the TRAINEE has attended and listened to all the prescribed teaching hours on the training day.

4.20. If the DRIVING SCHOOL establishes that the TRAINEE has been absent for more than 10 minutes, the entry "Left" is made in the DRIVING SCHOOL's and CSDD's attendance registers. The TRAINEE shall book a make-up class for the missed theory class electronically on the DRIVING SCHOOL's website presto.lv, selecting the preferred branch, day and time. The class is registered with CSDD within 2 working days, after which the TRAINEE receives a confirmation email. After receiving that email, the TRAINEE may attend the booked theory class.

4.21. The TRAINEE shall cancel a booked theory class no later than 48 hours before it begins. This requirement also applies to make-up classes and rebooked make-up classes. If the class is not cancelled within the specified time or the TRAINEE fails to attend, the money paid is not refunded.

First aid courses (if required)

4.22. If the TRAINEE does not have a first aid course certificate, they shall register and pay for the first aid course in the "First aid courses" section of the DRIVING SCHOOL's website or in person at the DRIVING SCHOOL. The course assessment takes place at the end of the 2nd class.

4.23. Persons who have secondary or higher medical education or are studying at the relevant educational institutions are exempt from first aid courses.

4.24. In-person first aid courses last 2 days, or 15 academic hours (7 academic hours of theory + 8 academic hours of practical training). For distance learning (online) courses, the TRAINEE can start the theory component immediately, at a convenient time and from any location with internet access; therefore, the fee for these courses is EUR 5.00 higher.

4.25. If the TRAINEE cannot attend the first aid course, they shall cancel their registration by submitting an application to the DRIVING SCHOOL's administration no later than 72 hours before the course begins; otherwise, the money paid for training is not refunded to the TRAINEE.

DRIVING SCHOOL theory test

4.26. The DRIVING SCHOOL's theory test may be taken once per day. It consists of 30 questions. The TRAINEE may make 1 error; otherwise, the test must be retaken.

4.27. On arrival for the DRIVING SCHOOL's theory test, the TRAINEE shall present an identity document; otherwise, they will not be admitted to the test.

4.28. If the TRAINEE cannot attend the theory test, they shall cancel it no later than 24 hours before the test begins; otherwise, the test fee paid is not refunded to the TRAINEE's e-account balance.

4.29. The TRAINEE shall pass the DRIVING SCHOOL's theory test within 1 year of registration in a training group with CSDD. A TRAINEE taking the theory test before the age of 18 shall retake it upon reaching the age of 18. If the theory test was passed before the age of 18, booking and taking the test again are free of charge.

4.30. The DRIVING SCHOOL's theory test is organised electronically on the DRIVING SCHOOL's website in the "DRIVING SCHOOL theory test" section. Taking the test in person at the Rīga Centre branch is possible only exceptionally, by booking by telephone on +371 28813188 or by email at [email protected].

4.31. The TRAINEE is admitted to the theory test provided that all obligations towards the DRIVING SCHOOL have been fulfilled and a valid medical certificate and first aid course certificate are held.

4.32. For taking the test remotely, the Cisco Webex video conferencing tool is used on a phone to provide a camera feed, and the AnyDesk computer application is used to take the test remotely on the DRIVING SCHOOL's computer. Both a phone and a computer are therefore required at the same time.

4.33. The trainee is invited to the remote test by information sent to the email address specified in the Agreement. The email states the test time and access link. The access link must not be shared with or distributed to unauthorised persons.

4.34. Before joining the virtual test room using the access link provided, the trainee shall enter their first name, surname and the email address specified in the Agreement. The trainee shall provide accurate details.

4.35. After entering the virtual test room, the TRAINEE shall prop the phone against the computer monitor or computer so that the examiner has a clear front view of the TRAINEE and the phone does not interfere with taking the test. During the test, the TRAINEE must not look away from the monitor, turn around, leave the test location, speak to anyone other than the examiner, or carry out any activity unrelated to taking the test. At the examiner's request, the trainee shall show the room they are in so that the examiner can verify that the test is being taken in accordance with the prescribed procedure.

4.36. The TRAINEE shall show the examiner a passport or identity card. The examiner shall verify that the TRAINEE is ready to begin the test.

4.37. The examiner shall ask the TRAINEE to launch AnyDesk. The examiner provides each candidate with a numerical connection code via online chat, which must be entered in AnyDesk. After the connection is confirmed, the TRAINEE may begin taking the test on presto.lv.

4.38. The TRAINEE shall ensure the equipment, software and stable internet connection required for the remote theory test. If the technical requirements are not met, the examiner has the right to refuse to conduct the test.

4.39. Failure to comply with all the above test requirements will cause the examiner to interrupt the test, informing the TRAINEE and stating the reason (a warning on the first occasion, disqualification on the second occasion). As a result, the test will not be credited and the TRAINEE must book another test.

4.40. After the test, a DRIVING SCHOOL representative shall inform the TRAINEE of the test result.

4.41. The DRIVING SCHOOL shall enter the data in the CSDD database within 2 working days, after which the CSDD theory test becomes available; the TRAINEE is informed by email.

4.42. A video recording is made to monitor the test. The TRAINEE hereby confirms their consent to the recording. The video recording is retained for no longer than 1 (one) month.

CSDD theory test

4.43. Within 3 days of passing the DRIVING SCHOOL's theory test, the TRAINEE shall book the CSDD theory test and shall take it within 14 days at the latest; otherwise, the DRIVING SCHOOL has the right to invalidate the test result.

4.44. After booking the CSDD theory test, the TRAINEE shall enter the test date in the "Theory – CSDD theory test" section of their DRIVING SCHOOL profile. The DRIVING SCHOOL has the right to check on the day following the selected date whether the test was taken and, if it was not, to invalidate the DRIVING SCHOOL's theory test result.

5. DRIVING TRAINING

Medical certificate (if required)

5.1. A medical certificate is required for CSDD to issue a learner driving permit. If the TRAINEE does not have one, they shall select a medical examination at a medical institution in the "Medical certificate" section of the DRIVING SCHOOL's website, register electronically and pay.

CSDD learner driving permit

5.2. Before starting driving lessons, the TRAINEE shall obtain a learner driving permit in person at CSDD.

5.3. To start driving training at the DRIVING SCHOOL, the TRAINEE shall upload their learner driving permit to the "My profile – Basic information – Documents" section of their DRIVING SCHOOL profile.

Organisation of driving training

5.4. Driving training is organised electronically through the TRAINEE's profile on the DRIVING SCHOOL's website presto.lv. Booking, cancelling or rescheduling any driving lesson outside the presto.lv electronic system is prohibited (including under the Regulations).

5.5. Driving training follows the DRIVING SCHOOL's unified driving training programme, with the TRAINEE's progress being recorded. The programme includes all the skills and abilities required to obtain a driving licence. The instructor signs off each skill acquired by the TRAINEE. A DRIVING SCHOOL instructor or examiner may revoke a previous sign-off, stating the reason. In that case, the TRAINEE shall obtain the relevant sign-off again.

5.6. The TRAINEE's practical training under this Agreement is organised by the DRIVING SCHOOL and provided by the DRIVING SCHOOL's cooperation partners: driving instructors qualified in accordance with the procedures prescribed by laws and regulations. Commercial driving training provided by other professional instructors outside the training process organised by the DRIVING SCHOOL is not considered practical training organised under this Agreement and does not replace its mandatory volume. If the TRAINEE does not complete practical training under this Agreement and does not meet the conditions set out in Clause 2.2, the full theory training fee applies.

5.7. In accordance with Clause 2.5 of the Agreement, the TRAINEE shall pay EUR 150.00 into the e-account balance for booking driving lessons; the DRIVING SCHOOL thereby records that the TRAINEE has reserved funds with the aim of starting and being able to complete practical training.

5.8. Additional funds shall be paid into the e-account balance for booking driving lessons as needed and in accordance with driving training progress.

5.9. Using the filters, the TRAINEE shall carefully select the preferred city, transmission type, instructor, date and category, choose the lesson time and confirm it, taking the relevant instructor's price list into account. Once the deadline referred to in Clause 5.11 has been reached, selection errors can no longer be corrected.

5.10. After a driving lesson has been booked, an entry appears in the "Driving schedule" section of the TRAINEE's profile, and a lesson confirmation email is sent to the email address specified in the Agreement, stating the lesson location, time, instructor and vehicle details.

5.11. If the TRAINEE cannot attend a driving lesson, they shall cancel it no later than 24 hours before it begins; otherwise, the money paid for the driving lesson is not refunded to the TRAINEE's e-account balance.

5.12. The instructor has the right to cancel a booked lesson up to 3 hours before it begins. In that case, the lesson fee is refunded to the TRAINEE's e-account balance. If cancellation occurs less than 3 hours before the lesson, the DRIVING SCHOOL reimburses the lesson fee and credits compensation of EUR 10.00 to the TRAINEE's e-account.

Conduct of driving training

5.13. During the lesson, the DRIVING SCHOOL's instructor shall record a status for each required driving skill and ability: In progress, Acquired, Not acquired.

5.14. After the skills in the driving training programme have been acquired, the instructor shall record in the system that the TRAINEE is ready to take the DRIVING SCHOOL's driving test, but no earlier than after the minimum 10 lessons required by the Regulations.

5.15. The TRAINEE undertakes to pay the fee for using the driving training ground at their own expense, in accordance with the payment procedure displayed at the training ground, if a usage fee applies at the selected training ground;

5.16. Considering that the training vehicle is a confined and enclosed environment, the TRAINEE shall responsibly assess their personal hygiene and state of health. If the INSTRUCTOR or EXAMINER has objectively justified concerns that the TRAINEE’s state of health may pose a risk to the health of the persons involved or to road safety, the INSTRUCTOR shall be entitled to reschedule the driving lesson or examination. In the event of a disagreement, the TRAINEE may consult their family doctor to obtain an independent assessment of their state of health.

DRIVING SCHOOL driving test

5.17. The DRIVING SCHOOL's driving test may be taken only after the DRIVING SCHOOL's theory test has been passed.

5.18. The DRIVING SCHOOL's driving test is paid for in the same way as a driving lesson. In Rīga, the TRAINEE selects an examiner in the driving lesson schedule (EXAMINER RĪGA 1, 2, etc.). Outside Rīga, the TRAINEE selects a driving instructor with whom they have never trained to conduct the test. If an instructor with whom the trainee has not trained cannot be selected, the test is taken with the current instructor.

5.19. The TRAINEE must not arrive more than 15 minutes late for the driving test. In such cases, the test will not be conducted because there is insufficient time to complete it. The test fee is not refunded.

5.20. The examiner shall revoke sign-offs in the driving training programme for skills found to be insufficient during the test. The TRAINEE shall acquire the relevant skills again and obtain confirmation that they have been acquired and that the TRAINEE is ready for a new test.

5.21. After the DRIVING SCHOOL's driving test has been passed, the data are entered in the CSDD database within 5 working days. This enables the TRAINEE to take the CSDD driving test; the TRAINEE is informed by email. The TRAINEE shall book the CSDD driving test no later than 3 weeks after receiving the notification email.

5.22. After booking the CSDD driving test, the TRAINEE shall enter the selected CSDD test date in the "Driving – CSDD driving test" section of their DRIVING SCHOOL profile. The DRIVING SCHOOL has the right to check on the day following the selected date whether the test was taken and, if it was not, to invalidate the DRIVING SCHOOL's driving test result.

5.23. Until the CSDD driving test, the DRIVING SCHOOL recommends attending additional driving lessons: 1 lesson for each week of delay, which significantly increases the likelihood of passing the CSDD driving test on the first attempt;

5.24. The TRAINEE is informed and agrees that video recordings and photographs are taken in the DRIVING SCHOOL's vehicle to ensure the quality of the driving test.

6. LIABILITY OF THE PARTIES

6.1. By signing the Agreement, the TRAINEE confirms that they have read and agree to comply with the DRIVING SCHOOL's internal rules.

6.2. The TRAINEE agrees, and the DRIVING SCHOOL is entitled, to process the TRAINEE's personal data (collection, storage, registration, entry and transfer to CSDD). The purpose of processing is trainee record-keeping and the provision of services.

6.3. Upon reaching the age of 18, the TRAINEE undertakes to handle all training-related matters independently and directly, without the involvement of parents, guardians or other third parties. The DRIVING SCHOOL is not obliged to communicate with third parties.

6.4. The TRAINEE is prohibited from making video or audio recordings during a class or lesson.

6.5. The Parties are not liable for failure to perform obligations under the Agreement if such failure is caused by force majeure.

6.6. The DRIVING SCHOOL shall consider the TRAINEE's application within 10 (ten) working days.

7. PROCEDURE FOR HANDLING COMPLAINTS AND RESOLVING DISPUTES

7.1. The TRAINEE shall submit any complaints to the DRIVING SCHOOL immediately in writing.

7.2. If a branch administrator or instructor of the DRIVING SCHOOL fails to comply with this Agreement, the TRAINEE shall immediately inform the DRIVING SCHOOL's management using the telephone number given in the contact details.

7.3. If the TRAINEE's complaint is substantiated, the DRIVING SCHOOL shall refund the money for the relevant part of the training process.

7.4. The DRIVING SCHOOL shall refund money for a service not provided if an application is submitted within 12 months of purchase and during the term of the Agreement. The application is considered within 10 (ten) working days, and the money is refunded within 20 (twenty) days after the end of the consideration period.

7.5. Any dispute arising from this Agreement that cannot be settled amicably shall be resolved in accordance with the procedures prescribed by the laws and regulations of the Republic of Latvia.

8. TERMINATION OF THE AGREEMENT

TRAINEE's options

8.1. The right of withdrawal from a distance contract may be exercised within 14 days of its conclusion (unilateral withdrawal from the Agreement by the TRAINEE), provided that use of the service has not begun. The refund upon exercise of the right of withdrawal is governed by Clause 9.1 of the Agreement.

8.2. The TRAINEE may terminate the Agreement with the DRIVING SCHOOL at any time. In the "Documents" section of the profile, the CANCEL button next to the Agreement must be pressed.

DRIVING SCHOOL's options

8.3. In accordance with the Regulations, the Agreement is terminated if the TRAINEE has not started training within 1 year of conclusion of the Agreement. In that case, a new training agreement is concluded for the full training programme.

8.4. The DRIVING SCHOOL has the right to terminate the Agreement with the TRAINEE unilaterally without prior notice in the cases listed below. Termination of the Agreement does not release the TRAINEE from liability for breaches committed or losses caused to the DRIVING SCHOOL. The DRIVING SCHOOL reserves the right to claim damages and bring court proceedings to protect its rights and legitimate interests. If a breach indicates a possible criminal offence, the DRIVING SCHOOL shall provide the information and evidence in its possession to the competent law enforcement authorities:

8.4.1. the TRAINEE fails to comply with the payment procedure (the Agreement is terminated and course attendance data are not entered in the unified CSDD database);

8.4.2. the TRAINEE makes unlawful direct payments to an instructor for driving lessons;

8.4.3. the TRAINEE has provided false information about themselves to the DRIVING SCHOOL;

8.4.4. the TRAINEE is aggressive during classes or lessons, or deliberately damages the DRIVING SCHOOL's property. The TRAINEE undertakes to compensate the DRIVING SCHOOL for the losses caused within 3 working days; otherwise, the TRAINEE undertakes to pay an additional contractual penalty equal to twice the losses caused;

8.4.5. the TRAINEE has manipulated the DRIVING SCHOOL's IT system, disrupting its operation or enabling the prescribed training procedure to be circumvented;

8.4.6. the TRAINEE engages in manipulative actions during the DRIVING SCHOOL's tests in order to influence the test result in their favour.

8.4.7. the TRAINEE has infringed the DRIVING SCHOOL's copyright by giving third parties access to their profile for copying content.

9. REFUNDS

9.1. If withdrawal from the distance contract takes place within 14 days and the service has not been used, the TRAINEE shall receive a full refund of the amount paid for the service no later than 14 days after the TRAINEE's decision to withdraw from this Agreement. Reimbursement shall be made using the same means of payment as the TRAINEE used for the original transaction, unless the TRAINEE has expressly agreed otherwise.

9.2. The DRIVING SCHOOL's management shall consider the application within 10 working days and refund the money within 20 (twenty) days after the end of the consideration period.

9.3. If the service has been used, the administrative cost or fee for processing the refund is EUR 18.00 (Clause 2.11). The fee consists of the labour costs of the persons involved and the actual transfer costs.

9.4. If the DRIVING SCHOOL terminates the Agreement under Clause 8.4, the money paid by the TRAINEE is not refunded and access to the system is closed.

9.5. If the TRAINEE unilaterally terminates the Agreement, the total refund is calculated as the initial amount calculated, less the full theory course fee of 185.00 (Clause 2.2), less the administrative fee of EUR 18 (Clause 2.11).

9.6. Gift cards may be used only to pay for training services. They cannot be refunded in cash, but, if necessary, the funds may be transferred to another person who is training or will train at the DRIVING SCHOOL.